{"id":1117,"date":"2026-02-20T10:20:30","date_gmt":"2026-02-20T09:20:30","guid":{"rendered":"https:\/\/www.novekurenie.sk\/?page_id=1117"},"modified":"2026-02-20T10:28:52","modified_gmt":"2026-02-20T09:28:52","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/www.novekurenie.sk\/?page_id=1117","title":{"rendered":"REKLAMA\u010cN\u00dd PORIADOK"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. V\u0161eobecn\u00e9 ustanovenia<\/h2>\n\n\n\n<p>Tento reklama\u010dn\u00fd poriadok upravuje podmienky a sp\u00f4sob uplatnenia zodpovednosti za vady tovaru (reklam\u00e1cie) zak\u00fapen\u00e9ho prostredn\u00edctvom internetov\u00e9ho obchodu&nbsp;<strong>novekurenie.sk<\/strong>, prev\u00e1dzkovan\u00e9ho spolo\u010dnos\u0165ou:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Obchodn\u00e9 meno:<\/strong>\u00a0GLOB\u00c1L, spol. s r.o.<\/li>\n\n\n\n<li><strong>S\u00eddlo:<\/strong>\u00a0Holl\u00e9ho 1180\/13, 972 01 Bojnice<\/li>\n\n\n\n<li><strong>I\u010cO:<\/strong>\u00a031 580 637<\/li>\n\n\n\n<li><strong>Kontakt pre reklam\u00e1cie:<\/strong>\u00a0info@novekurenie.sk<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Z\u00e1ru\u010dn\u00e1 doba<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Spotrebite\u013e:<\/strong>\u00a0Z\u00e1ru\u010dn\u00e1 doba na nov\u00fd tovar je\u00a0<strong>24 mesiacov<\/strong>, pokia\u013e pri konkr\u00e9tnom tovare nie je uveden\u00e1 dlh\u0161ia doba (pred\u013a\u017een\u00e1 z\u00e1ruka v\u00fdrobcu).<\/li>\n\n\n\n<li><strong>Podnikate\u013e (n\u00e1kup na I\u010cO):<\/strong>\u00a0Z\u00e1ru\u010dn\u00e1 doba a podmienky sa riadia Obchodn\u00fdm z\u00e1konn\u00edkom (spravidla 12 mesiacov, ak nie je dohodnut\u00e9 inak).<\/li>\n\n\n\n<li>Z\u00e1ru\u010dn\u00e1 doba za\u010d\u00edna plyn\u00fa\u0165 d\u0148om prevzatia tovaru kupuj\u00facim.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Zodpovednos\u0165 za vady<\/h2>\n\n\n\n<p>Pred\u00e1vaj\u00faci zodpoved\u00e1 za to, \u017ee tovar m\u00e1 pri prevzat\u00ed kupuj\u00facim po\u017eadovan\u00fa akos\u0165, mno\u017estvo a je bez v\u00e1d.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>D\u00f4le\u017eit\u00e9 upozornenie:<\/strong>&nbsp;Pri technick\u00fdch zariadeniach (kotly, tepeln\u00e9 \u010derpadl\u00e1, sol\u00e1rne syst\u00e9my) je podmienkou uznania z\u00e1ruky&nbsp;<strong>odborn\u00e1 mont\u00e1\u017e a uvedenie do prev\u00e1dzky certifikovanou osobou<\/strong>. Bez dokladu o odbornej mont\u00e1\u017ei m\u00f4\u017ee by\u0165 reklam\u00e1cia zamietnut\u00e1 z d\u00f4vodu neodbornej manipul\u00e1cie.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">4. Postup pri uplatnen\u00ed reklam\u00e1cie<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Ozn\u00e1menie:<\/strong>\u00a0Kupuj\u00faci je povinn\u00fd uplatni\u0165 reklam\u00e1ciu bez zbyto\u010dn\u00e9ho odkladu po zisten\u00ed vady. Odpor\u00fa\u010dame zasla\u0165 e-mail na adresu [Dopl\u0148te e-mail] s popisom vady a fotografiami.<\/li>\n\n\n\n<li><strong>Doru\u010denie tovaru:<\/strong>\u00a0Tovar je potrebn\u00e9 zasla\u0165 (alebo po dohode doviez\u0165) na adresu prev\u00e1dzky:\u00a0<strong>[Dopl\u0148te adresu skladu\/predajne, ak je in\u00e1 ako s\u00eddlo]<\/strong>.\n<ul class=\"wp-block-list\">\n<li>Tovar mus\u00ed by\u0165 \u010dist\u00fd a vhodne zabalen\u00fd (najlep\u0161ie v origin\u00e1lnom obale).<\/li>\n\n\n\n<li>K tovaru prilo\u017ete\u00a0<strong>k\u00f3piu fakt\u00fary<\/strong>\u00a0a vyplnen\u00fd\u00a0<strong>Reklama\u010dn\u00fd protokol<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>N\u00e1klady:<\/strong>\u00a0N\u00e1klady na dopravu reklamovan\u00e9ho tovaru k pred\u00e1vaj\u00facemu zn\u00e1\u0161a kupuj\u00faci. V pr\u00edpade opr\u00e1vnenej reklam\u00e1cie m\u00e1 spotrebite\u013e pr\u00e1vo na n\u00e1hradu \u00fa\u010delne vynalo\u017een\u00fdch n\u00e1kladov.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">5. Sp\u00f4sob vybavenia reklam\u00e1cie<\/h2>\n\n\n\n<p>Pred\u00e1vaj\u00faci rozhodne o reklam\u00e1cii ihne\u010f, v zlo\u017eit\u00fdch pr\u00edpadoch do 3 pracovn\u00fdch dn\u00ed. Vybavenie reklam\u00e1cie nesmie trva\u0165 dlh\u0161ie ako&nbsp;<strong>30 dn\u00ed<\/strong>.<\/p>\n\n\n\n<p>Kupuj\u00faci m\u00e1 pod\u013ea povahy vady pr\u00e1vo na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Odstr\u00e1nite\u013en\u00e1 vada:<\/strong>\u00a0Bezplatn\u00e9, v\u010dasn\u00e9 a riadne odstr\u00e1nenie vady (oprava) alebo v\u00fdmena s\u00fa\u010dasti.<\/li>\n\n\n\n<li><strong>Neodstr\u00e1nite\u013en\u00e1 vada:<\/strong>\u00a0V\u00fdmena tovaru za nov\u00fd alebo odst\u00fapenie od zmluvy (vr\u00e1tenie pe\u0148az\u00ed).<\/li>\n\n\n\n<li><strong>Z\u013eava z ceny:<\/strong>\u00a0Ak si kupuj\u00faci ne\u017eel\u00e1 odst\u00fapi\u0165 od zmluvy ani v\u00fdmenu, m\u00f4\u017ee po\u017eiada\u0165 o primeran\u00fa z\u013eavu.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. V\u00fdluky zo z\u00e1ruky (Kedy reklam\u00e1ciu nemo\u017eno uzna\u0165)<\/h2>\n\n\n\n<p>Z\u00e1ruka sa nevz\u0165ahuje na vady vzniknut\u00e9:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mechanick\u00fdm po\u0161koden\u00edm tovaru kupuj\u00facim.<\/li>\n\n\n\n<li><strong>Neodbornou mont\u00e1\u017eou<\/strong>\u00a0alebo neodborn\u00fdm uveden\u00edm do prev\u00e1dzky (v rozpore s n\u00e1vodom).<\/li>\n\n\n\n<li>Pou\u017e\u00edvan\u00edm tovaru v podmienkach, ktor\u00e9 nezodpovedaj\u00fa parametrom v\u00fdrobcu (vlhkos\u0165, chemick\u00e9 vplyvy, prep\u00e4tie v sieti).<\/li>\n\n\n\n<li>Be\u017en\u00fdm opotrebovan\u00edm veci.<\/li>\n\n\n\n<li>Zanedban\u00edm povinnej \u00fadr\u017eby (napr. pravideln\u00e9 servisn\u00e9 prehliadky kotlov).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. Alternat\u00edvne rie\u0161enie sporov (ARS)<\/h2>\n\n\n\n<p>Ak spotrebite\u013e nie je spokojn\u00fd so sp\u00f4sobom, ktor\u00fdm pred\u00e1vaj\u00faci vybavil jeho reklam\u00e1ciu, m\u00e1 pr\u00e1vo obr\u00e1ti\u0165 sa na pred\u00e1vaj\u00faceho so \u017eiados\u0165ou o n\u00e1pravu. Ak pred\u00e1vaj\u00faci odpovie zamietavo alebo neodpovie do 30 dn\u00ed, spotrebite\u013e m\u00f4\u017ee poda\u0165 n\u00e1vrh na za\u010datie alternat\u00edvneho rie\u0161enia sporu subjektu ARS (napr. Slovensk\u00e1 obchodn\u00e1 in\u0161pekcia \u2013 SOI).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. V\u0161eobecn\u00e9 ustanovenia Tento reklama\u010dn\u00fd poriadok upravuje podmienky a sp\u00f4sob uplatnenia zodpovednosti za vady tovaru (reklam\u00e1cie) zak\u00fapen\u00e9ho prostredn\u00edctvom internetov\u00e9ho obchodu&nbsp;novekurenie.sk, prev\u00e1dzkovan\u00e9ho spolo\u010dnos\u0165ou: 2. Z\u00e1ru\u010dn\u00e1 doba 3. Zodpovednos\u0165 za vady Pred\u00e1vaj\u00faci zodpoved\u00e1 za to, \u017ee tovar m\u00e1 pri prevzat\u00ed kupuj\u00facim po\u017eadovan\u00fa akos\u0165, mno\u017estvo a je bez v\u00e1d. D\u00f4le\u017eit\u00e9 upozornenie:&nbsp;Pri technick\u00fdch zariadeniach (kotly, tepeln\u00e9 \u010derpadl\u00e1, sol\u00e1rne syst\u00e9my)<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1117","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.novekurenie.sk\/index.php?rest_route=\/wp\/v2\/pages\/1117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.novekurenie.sk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.novekurenie.sk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.novekurenie.sk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.novekurenie.sk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1117"}],"version-history":[{"count":2,"href":"https:\/\/www.novekurenie.sk\/index.php?rest_route=\/wp\/v2\/pages\/1117\/revisions"}],"predecessor-version":[{"id":1124,"href":"https:\/\/www.novekurenie.sk\/index.php?rest_route=\/wp\/v2\/pages\/1117\/revisions\/1124"}],"wp:attachment":[{"href":"https:\/\/www.novekurenie.sk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}